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Vox vs. Microsoft Teams
Review how Vox Tandem compares to Microsoft Teams on key items such as Customer Support, Pricing and Installation.
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Vox Tandem |
Microsoft Teams |
| Pricing |
$8-$12 / User / Month* |
$15-$57 / User / Month
Plus Office365 & management and support |
| Customer Service |
US-based customer service team. The person you talk to (or e-mail) can resolve your issue, with no escalation. |
Contacting Microsoft involves long wait times and multiple escalations before you can get a resolution. |
| Onboarding |
Before the install, we discuss how you want the system set up and review all options. We then set everything up and coordinate port/install dates with you. |
It depends on the reseller team. |
| Installation / System Setup |
We will work with your MSP or IT support team to make sure the internet and firewall are set up properly for Voice over IP. Physical installation of the system is available! |
It depends on the reseller team. |
| Call Management / Admin |
We can configure all changes for you, such as adding employees, updating call routing, changing business hours, and updating automated attendants. |
Call Management is limited compared to a full-featured PBX. Administration is usually handled by a reseller support team. |
| Long Term Contracts |
NO |
24+ months |
| 100% Satisfaction Guaranteed or your money back! |
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*Average prices are estimates based on a standardized guide. A traditional SIP trunk ratio of three employees to one SIP channel (3:1) is standard, this requirement will vary depending on usage. High volume Call Centers may need a higher ratio depending on call usage and business phone telecommunication requirements. Click HERE for license details.
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Vox vs. 8x8
Review how Vox Tandem compares to 8x8 on key items such as Customer Support, Pricing and Installation.
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Vox Tandem |
8x8 |
| Pricing |
$8-$12 / User / Month* |
$25-$55 / User / Month
Price depends on users and features |
| Customer Service |
US-based customer service team. The person you talk to (or e-mail) can resolve your issue, with no escalation. |
Self-help, chat, or non-US call center assistance. |
| Onboarding |
Before the install, we discuss how you want the system set up and review all options. We then set everything up, and coordinate port/install dates with you. |
Your company administrator manages the setup with the portal and self-help / FAQs. |
| Installation / System Setup |
We will work with your MSP or IT support team to make sure the internet and firewall are set up properly for Voice over IP. Physical installation of the system is available! |
Your company administrator manages the installation. An online guide (PDF) is available as a resource. Self-help and FAQs also available. |
| Call Management / Admin |
We can configure all changes for you, such as adding employees, updating call routing, changing business hours, and updating automated attendants. |
Your company administrator manages system changes and feature configuration. |
| Long Term Contracts |
NO |
24-60 months |
| 100% Satisfaction Guaranteed or your money back! |
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*Average prices are estimates based on a standardized guide. A traditional SIP trunk ratio of three employees to one SIP channel (3:1) is standard, this requirement will vary depending on usage. High volume Call Centers may need a higher ratio depending on call usage and business phone telecommunication requirements. Click HERE for license details.
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Vox vs. Ring Central
Review how Vox Tandem compares to Ring Central on key items such as Customer Support, Pricing and Installation.
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Vox Tandem |
Ring Central |
| Pricing |
$8-$12 / User / Month* |
$30-$50 / User / Month
Price depends on users and features |
| Customer Service |
US-based customer service team. The person you talk to (or e-mail) can resolve your issue, with no escalation. |
US-based support only available for 50 or more users. |
| Onboarding |
Before the install, we discuss how you want the system set up and review all options. We then set everything up, and coordinate port/install dates with you. |
Overseas implementation assistance and online documentation. Self-help and FAQs also available. US-based support only available for 50 or more users. |
| Installation / System Setup |
We will work with your MSP or IT support team to make sure the internet and firewall are set up properly for Voice over IP. Physical installation of the system is available! |
Your company administrator manages the installation. An online guide (PDF) is available as a resource. Self-help and FAQs also available. Configuration recommendations on the website. |
| Call Management / Admin |
We can configure all changes for you, such as adding employees, updating call routing, changing business hours, and updating automated attendants. |
Your company administrator manages system changes and feature configuration. Do-it-yourself via online documentation and portal configuration. |
| Long Term Contracts |
NO |
24-60 months |
| 100% Satisfaction Guaranteed or your money back! |
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*Average prices are estimates based on a standardized guide. A traditional SIP trunk ratio of three employees to one SIP channel (3:1) is standard, this requirement will vary depending on usage. High volume Call Centers may need a higher ratio depending on call usage and business phone telecommunication requirements. Click HERE for license details.
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Vox vs. Fonality/Sangoma
Review how Vox Tandem compares to Fonality/Sangoma on key items such as Customer Support, Pricing and Installation.
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Vox Tandem |
Fonality/Sangoma |
| Pricing |
$8-$12 / User / Month* |
$24.95 / User / Month
Professional Edition |
| Customer Service |
US-based customer service team. The person you talk to (or e-mail) can resolve your issue, with no escalation. |
Overseas call center support. You need to upgrade to get Platinum Support for $2/user/month to have your calls answered within 5 minutes. |
| Onboarding |
Before the install, we discuss how you want the system set up and review all options. We then set everything up, and coordinate port/install dates with you. |
Customer onboarding team can assist with setup, full service setup is an additional cost. |
| Installation / System Setup |
We will work with your MSP or IT support team to make sure the internet and firewall are set up properly for Voice over IP. Physical installation of the system is available! |
Your company administrator manages the installation. An online guide (PDF) is available as a resource. Self-help and FAQs also available. Service assistance is available for an additional cost. |
| Call Management / Admin |
We can configure all changes for you, such as adding employees, updating call routing, changing business hours, and updating automated attendants. |
Your company administrator manages system changes and feature configuration. Do-it-yourself via online documentation and portal configuration. |
| Long Term Contracts |
NO |
24-60 months |
| 100% Satisfaction Guaranteed or your money back! |
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*Average prices are estimates based on a standardized guide. A traditional SIP trunk ratio of three employees to one SIP channel (3:1) is standard, this requirement will vary depending on usage. High volume Call Centers may need a higher ratio depending on call usage and business phone telecommunication requirements. Click HERE for license details.
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Vox vs. Nextiva
Review how Vox Tandem compares to Nextiva on key items such as Customer Support, Pricing and Installation.
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Vox Tandem |
Nextiva |
| Pricing |
$8-$12 / User / Month* |
$20-$45 / User / Month
Price depends on users and features |
| Customer Service |
US-based customer service team. The person you talk to (or e-mail) can resolve your issue, with no escalation. |
In-house support team, multiple tiers of service. 90% customer satisfaction score according to nextiva.com. |
| Onboarding |
Before the install, we discuss how you want the system set up and review all options. We then set everything up, and coordinate port/install dates with you. |
Representative will walk through the onboarding process and collect any required documents. |
| Installation / System Setup |
We will work with your MSP or IT support team to make sure the internet and firewall are set up properly for Voice over IP. Physical installation of the system is available! |
Your company administrator manages the installation. An online guide (PDF) is available as a resource. Self-help and FAQs also available. Nextiva will activate phones; your company administrator will do the install. |
| Call Management / Admin |
We can configure all changes for you, such as adding employees, updating call routing, changing business hours, and updating automated attendants. |
Your company administrator manages system changes and feature configuration. Do-it-yourself via online documentation and portal configuration. |
| Long Term Contracts |
NO |
24-36 months |
| 100% Satisfaction Guaranteed or your money back! |
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*Average prices are estimates based on a standardized guide. A traditional SIP trunk ratio of three employees to one SIP channel (3:1) is standard, this requirement will vary depending on usage. High volume Call Centers may need a higher ratio depending on call usage and business phone telecommunication requirements. Click HERE for license details.
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Vox vs. Vonage Business
Review how Vox Tandem compares to Vonage Business on key items such as Customer Support, Pricing and Installation.
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Vox Tandem |
Vonage Business |
| Pricing |
$8-$12 / User / Month* |
$39.99 / User / Month
Plus $10/mo for local number |
| Customer Service |
US-based customer service team. The person you talk to (or e-mail) can resolve your issue, with no escalation. |
Self-help portal or call center. |
| Onboarding |
Before the install, we discuss how you want the system set up and review all options. We then set everything up, and coordinate port/install dates with you. |
Your company administrator manages the setup and installation. |
| Installation / System Setup |
We will work with your MSP or IT support team to make sure the internet and firewall are set up properly for Voice over IP. Physical installation of the system is available! |
Your company IT Support or Administrator will need to perform the installation. Use the Vonage Service Portal, and call them with any issues or questions. |
| Call Management / Admin |
We can configure all changes for you, such as adding employees, updating call routing, changing business hours, and updating automated attendants. |
Your company administrator manages system changes and feature configuration. Do-it-yourself via online documentation and portal configuration. |
| Long Term Contracts |
NO |
Depends on plan |
| 100% Satisfaction Guaranteed or your money back! |
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*Average prices are estimates based on a standardized guide. A traditional SIP trunk ratio of three employees to one SIP channel (3:1) is standard, this requirement will vary depending on usage. High volume Call Centers may need a higher ratio depending on call usage and business phone telecommunication requirements. Click HERE for license details.
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