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Phone System - Features

Phone System - Features


Looking for features? Look no further, we have you covered!

We’ve designed our business phone service offerings from the ground up to be flexible, reliable and most of all, customer-focused. The result is a Vox Tandem hosted cloud-based business 3CX phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies.

  • Location Flexibility - Direct Dial other locations or have one number route to multiple locations. Freedom to match your business.
  • Unlimited Calling - Unlimited calling includes local and long distance within the United States, no surprises.
  • No Per USER fee – We offer UNLIMITED users (desktop phone / web browser / mobile app)
  • MAINTENANCE FREE - The phone system is fully hosted and managed by us, so no maintenance costs to worry about.
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Interested in becoming a partner? If you are an MSP/IT Service provider and want to learn more about our partner program, please click here!

Business Phone System Features

MOBILITY

  • Mobile App (iOS / Android) – Desktop / Browser Softphone – SMS / MMS
  • Voicemail to Email – Find Me / Follow Me / Call Forwarding

BUSINESS OPERATIONS

  • Multi-Level Auto Attendant – Hold Music – Call Queues – Ring Groups – CRM Integration
  • Time-Based Routing – Number Porting – Inclement Weather Routing – Conference Bridge
  • Call Recording – AI Professional Voiceover – Multi Location Support – Operator Panel and switchboard

REPORTING

  • Online Portal – Searchable / Downloadable Call Logs and Call Recordings
  • Queue / Call Center Reporting and analytics – Tiered Level Manager Access

USER PERFORMANCE

  • BLF (Busy Lamp Field) – Do Not Disturb – 3 Way Calling – Local / Toll Free Numbers
  • Call Parking (Personal and Shared) – Caller ID / Monitoring / Blocking
  • Personalized Announcements – Internal / External Call Transfers – Dial by Name Directory
  • eFax Management – Virtual Extensions – Mobile App / Cell Extension

Offer Your Customers Only the Best Phones & Features – Because They Deserve It!