A phone system built around your business, not our price sheet.
Designed from the ground up to be flexible, reliable, and customer-focused — a hosted cloud system that works around your needs rather than the limits of antiquated hardware. Fully managed by us, so there's no maintenance to worry about.
The whole list. Nothing extra to buy.
Every feature below ships with every system — routing, reporting, apps, the lot.
Mobility
Your extension follows you — the office line stops being a place.
- Mobile app (iOS / Android)
- Desktop & browser softphone
- SMS / MMS
- Voicemail to email
- Find me / follow me
- Call forwarding
- Cell as an extension
Business operations
The routing brains — set up with you, then managed for you.
- Multi-level auto attendant
- Call queues & ring groups
- Hold music
- CRM integration
- Time-based routing
- Inclement-weather routing
- Conference bridge
- Call recording
- AI professional voiceover
- Multi-location support
- Operator panel & switchboard
- Number porting
Reporting
Know what your phones are doing, not just what they cost.
- Online portal
- Searchable, downloadable call logs
- Call recordings archive
- Queue & call-center reporting and analytics
- Tiered manager access
User performance
The everyday details that make a system pleasant to live with.
- Busy lamp field (BLF)
- Do not disturb
- 3-way calling
- Call parking — personal & shared
- Caller ID, monitoring & blocking
- Personalized announcements
- Internal / external transfers
- Dial-by-name directory
- eFax management
- Virtual extensions
- Local & toll-free numbers
AI that answers, listens, and takes notes.
The platform now carries a full AI layer: a receptionist that answers and routes calls around the clock, transcription and summaries for every conversation, and a sentiment read you can actually coach from. Turn on what's useful; skip what isn't.
The honest part: AI runs on usage-based computing, so AI features may carry additional fees. Anything you switch on shows up in your quote first — itemized, like every other line.
Want AI across calls and email, on the whole customer record? That's Vox CRM.
Answers around the clock
Greets callers naturally, answers common questions, screens out the junk, and routes by what the caller says — 24/7, and in the caller's language when they switch.
Every call, written down
Full call and voicemail transcription — a searchable record of every conversation, ready for the day "what did we agree to?" comes up.
The two-sentence version
An automatic summary lands after every call, so nobody replays a forty-minute recording to find one detail.
How the call actually went
A sentiment read on every call, tracked by person, queue, and ring group — so coaching starts where it's needed, not where it's guessed.
A gatekeeper for every desk
Per-person AI screening: availability rules hold, trusted callers go straight through, and everyone else leaves a message that's already transcribed.
Trained on your playbook
AI agents can answer from your own knowledge base — your hours, your policies, your words. Not generic answers from the internet.
One number, many locations. Or the reverse.
Direct-dial between locations, or have one number route to several — the system matches how your business actually runs. Multi-location support and inclement-weather routing are built in, and calls roll to mobile when nobody's at a desk.
"The ability to have office calls roll to my mobile phone means I never miss a call. Being more responsive to my customers equates to more work. It is that simple."
— Dennis R., President, WM Roberts
Managed means managed
We can configure changes for you — adding employees, updating call routing, changing business hours, updating automated attendants. Ask and it's done.
US-based support · 24/7 emergency NOC
New Pair your system with Vox CRM — pipeline, tickets, and AI on one customer record.
The same call rings everything you own.
Your main line isn't stuck to a desk. When a customer calls, it rings the desk phone, the laptop, and the phone in your pocket at once — first to answer wins, and there's no per-user fee deciding who gets to pick up.
- At the desk A proper desk phone, shipped pre-configured.
- On the laptop Answer with a click in the browser or desktop app, headset on.
- On the move The mobile app makes your cell look like the office. Your personal number stays personal.
A Tuesday on the system.
A customer calls the main line. The auto attendant answers in your voice, and "press 1" rings the front desk — three phones at once, first to answer wins. Nobody's in yet? It rolls to the mobile apps.
Your tech is on a roof. The office transfers the call to their cell extension — the customer never knows they left the building, and the call still shows up in the log.
A voicemail arrives while everyone's at lunch. It lands in email with the audio attached — read it, forward it to whoever should call back, done.
Business hours end and the system flips itself to the after-hours greeting. Storm coming tomorrow? Turn on inclement-weather routing from your couch — or ask us to.
99.999% uptime — financially backed, not just promised.
Our uptime guarantee has teeth: if we miss it, you get service credits on a published schedule that scales with the outage — up to 100% of the month's fees. The details live in our service level agreement, in plain English.
Because the system lives in our cloud rather than a closet in your office, a power cut or internet outage at your building doesn't take your phones down — calls keep flowing to mobile apps and forwarding numbers. Our partners have watched it happen: "Vox Tandem's hosted solutions have come through and saved our clients when power goes out or the internet goes down at their location."
the network heartbeat — watched 24/7 from our NOC
Set up with you, then off your plate
Before the install we design the whole setup together — greetings, groups, hours, who rings when. We coordinate port and install dates with you and work directly with your IT provider or MSP to make sure the network and firewall are ready for voice. After go-live, changes are a phone call: new hire, new hours, new location. Growing into a second office? Multi-location support is built in, not bolted on.
no truck-roll fees for config changes
Phones that arrive ready to ring.
Shipped pre-configured — plug into the internet and the extension is live. Buy at our special pricing or rent monthly and let us worry about hardware.
Snom D7XX desk phones
From the entry-level D120 at $49 to the flagship color D785 at $184 (MSRP $269) — rentals from $8–$12/month. DECT conference phone and expansion modules available.
Yealink T5 series & more
Touch-screen desk phones, 6–13-mic conference units, and ruggedized DECT cordless that survives drops and dunks — quoted with your system.
Headsets, paging & adapters
Yealink and Poly headsets, Fanvil and Grandstream paging speakers, and analog adapters for the fax machine that refuses to die. Already own IP phones? Most work — ask us to check yours.
Hear it for yourself.
Before any install, we design the setup with you — greetings, groups, routing, hardware — and quote it to the dollar.