Level 1 - Priority response within 24hrs
| Service |
Description |
Price |
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| Support Package - Monitor Level 1 |
Priority response within 24hrs - Submit 2 tickets with our monthly monitoring plan which includes regular updates on your server and 3CX installation - Monthly Recurring. * |
$95.00/mo |
Order Now |
| Support Package - Support Level 1 |
Priority response within 24hrs - Submit 1 support ticket |
$65.00 |
Order Now |
Level 2 - Standard response within 48hrs
| Service |
Description |
Price |
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| Support Package - Monitor Level 2 |
Priority response within 48hrs - Submit 2 tickets with our monthly monitoring plan which includes regular updates on your server and 3CX installation - Monthly Recurring. * |
$85.00/mo |
Order Now |
| Support Package - Support Level 2 |
Priority response within 48hrs - Submit 1 support ticket |
$55.00 |
Order Now |
| Service |
Description |
Price |
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| Support Package - Hourly |
Support is billed on an hourly basis |
$140.00/hour |
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| Support Package - Monitor Only |
Monthly plan includes regular updates on your server and 3CX installation |
$40.00/mo |
Order Now |
*Monthly monitoring package require Vox Tandem hosted cloud solution in order to provide monitoring which includes regular updates on your
server and 3CX installation. One support ticket equals up to 1 hour of support. Any additional support that would be needed is billed at a
rate of $120.00 per hour, as-needed or as requested by the customer.
