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3CX Support Packages

3CX Support Packages

Level 1 - Priority response within 24hrs

Service Description Price
Support Package - Monitor Level 1 Priority response within 24hrs - Submit 2 tickets with our monthly monitoring plan which includes regular updates on your server and 3CX installation - Monthly Recurring. * $95.00/mo
Support Package - Support Level 1 Priority response within 24hrs - Submit 1 support ticket $65.00

Level 2 - Standard response within 48hrs

Service Description Price
Support Package - Monitor Level 2 Priority response within 48hrs - Submit 2 tickets with our monthly monitoring plan which includes regular updates on your server and 3CX installation - Monthly Recurring. * $85.00/mo
Support Package - Support Level 2 Priority response within 48hrs - Submit 1 support ticket $55.00

Service Description Price
Support Package - Monitor Only Monthly plan includes regular updates on your server and 3CX installation $40.00/mo

*Monthly monitoring package require Vox Tandem hosted cloud solution in order to provide monitoring which includes regular updates on your server and 3CX installation. One support ticket equals up to 1 hour of support. Any additional support that would be needed is billed at a rate of $120.00 per hour, as-needed or as requested by the customer.

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